Returns & Exchanges

RETURNS

We will gladly offer an exchange or refund on any online order (full-priced products only) within 14 days of original purchase date. Items received past this time will not be accepted.

Please contact us at napier@spexeyewear.co.nz prior to sending items, so we know to expect your package. To speed up your return, please include a note to inform us whether it is an exchange/refund/faulty. 

Returns should be addressed to:

Spex Eyewear
Attn: Return
5/44 Emerson Street,
Napier 4110

We also accept online returns at both of our physical stores (Napier and Hastings).

Items must be unworn and in original condition with tags attached and all original packaging including boxes, tissue paper, etc. We cannot accept items that have been damaged, worn, or altered and these will be returned to the customer. 

The customer is responsible for return shipping costs unless the item is faulty or an incorrect item was sent. 

Spex Eyewear is not liable for loss if items are lost during return transit. We recommend using track-and-trace and taking note of your tracking number.

Refunds are not provided in-store for change of mind so please choose carefully.  

SALE ITEMS

Sale items are considered final sale. We do not provide refunds or exchanges on these items. If you have any questions, please contact us.

EXCHANGE PROCESS

We are happy to offer exchanges on all full priced items.

REFUND PROCESS

If you do not wish to exchange for another item, we can refund you for your online store purchase. When we have received your return, your refund will be processed in your original form of payment within 5 working days. You will be notified via email once your refund has been processed.

FAULTY ITEMS

If your item is faulty you may return it. Please contact us as soon as you discover the fault or inaccuracy. Once we receive the item we will repair, replace or refund the item/s within 10 working days of receipt. If the item is faulty we will cover all shipping costs for the replacement or repaired item. In the event that the repair or replacement will take longer than 10 working days, we will advise you of the particular circumstances and likely time frame for return.

Please note that these terms are exclusive to the Spex Eyewear online store and not the physical stores.