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Customer Care


ONLINE STORE POLICY

Shipping Information

New Zealand FREE

Please allow 3-7 working days for delivery. Delivery is not available to rural addresses so please arrange and alternative address if this is the case.

International

Australia: NZ$30.00. Please allow 4 - 10 working days for delivery.
USA/UK: NZ$50
Europe: NZ$50
Asia/Pacific: NZ$40

We use NZ Post international post service which allows us to give you the best shipping prices. This includes track and trace.

For international orders please allow 4 – 10 working days worldwide. This does not include the amount of time for customs. Delivery is not available to rural addresses so please arrange and alternative address if this is the case.

SPEX EYEWEAR ONLINE STORE has no control over any customs or import duties that could be levied when the package reaches your destination country. You will be liable for these charges.
Please note these prices cover most purchases. But for extra large items or purchases we reserve the right to charge extra as applicable.

 

Availability

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available. We have a physical store which shares the limited stock so if an item in our physical store is purchased and sold the same time an order for the item online is processed then the online item will not be available. In this case we will inform you as soon as possible and do our best possible to somehow fulfil the order, cancel the order or help in any other way we can.

Distribution and retail agreements mean that some brands or products can only be shipped to customers in New Zealand. This will be specified in the description of the product.